Afrisource Consultancy partners with organisations across Africa and beyond to design, launch, manage, and optimise world-class contact centres — from strategy to live operations.
Every engagement is built around your context, your people, and your goals — delivered by specialists with lived BPO experience across Africa and globally.
End-to-end greenfield setup — from site selection and technology stack to recruitment, training, and go-live. We build your contact centre right the first time.
Structured agent and team leader coaching programmes that build capability, improve quality scores, and sustain performance long after we've left.
Hands-on day-to-day management of your contact centre operations — keeping SLAs on track, teams engaged, and clients delighted across every interaction.
Senior contact centre leadership on demand — Operations Director, Site Manager, or Head of CX — giving you executive-grade expertise without the full-time overhead.
Operational audits, process redesign, and targeted interventions to eliminate inefficiency, reduce cost-per-contact, and lift CSAT and NPS scores materially.
We'll assess your current operation or brief and recommend the right engagement model — no obligation.
Book Free Discovery CallWe combine deep BPO operational expertise with an intimate understanding of the African market. The result is solutions that don't just look good on paper — they work in practice, and they stick.
"We partner with organisations to build high-performing contact centres and exceptional customer experiences — grounded in operational reality, not theory."
We listen first. A focused session to understand your challenges, goals, team structure, and what success looks like for your organisation.
A structured audit of your current state — people, process, technology, and performance data — to identify the highest-impact opportunities.
We design an engagement model tailored to your needs — whether that's a full setup, a coaching programme, fractional leadership, or a targeted optimisation sprint.
Hands-on implementation with your team. We build capability internally so performance sustains after our engagement ends — not just while we're present.
Whether you're launching a new contact centre, struggling with performance, or need senior leadership cover — we'd love to hear about it. Let's have a conversation.